Shipping & Returns

Delivery: UK

We currently offer a FREE UK delivery. We aim to deliver within 2-3 days by Hermes or Royal Mail. Each piece of jewelry comes with a free branded gift box ready for gift giving.


Delivery: Europe & Ireland

Please allow 3-5 days from dispatch to receive your order.


Delivery: Worldwide

Please allow 5-7 days from dispatch to receive your order.
Customer is responsible for any custom clearance charges and delays if the custom charges are not paid in time for delivery. We are not responsible for lost or stolen items.


Returns policy:

If you you are unhappy with your item or changed your mind we offer a full refund on any items that have not been personalised or custom made. Please return with 30 days for a full refund in it's original packaging, unused and unworn. The buyer is responsible for returning cost. We highly recommend that you use tracked or signed for delivery service to send your items back. Please make sure they are carefully packaged.

For health and safety reasons earrings are non returnable.

 

How to return your items:

Please contact us at info@terese.com and let us know the reason first.

Faulty items:

Please contact us first to report your faulty item. You can send it back within 14 days for a full refund or exchange. 

Once received your item a refund will be issued within 14 working days back to your original payment method. 

 

The address for returns:

TERESE

UNIT A - 82 James Carter Road

Mildenhall Industrial Estate

Suffolk

IP28 7DE

 

 

 

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